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FAQ: Shipping, Returns & Warranties


When will my order ship and how long will it take for me to receive my product?

Answer: You can find an estimated delivery time of each product in your shopping cart or on the product pages. Keep in mind — this number varies on location, customization, inventory, etc. for each customer. We will continuously strive to get our customers their equipment as fast as possible.

Can I get my order expedited?

Answer: Yes, your order can be expedited and will generally cut the delivery time in half. An exact delivery time cannot be GUARANTEED because of inventory, shipping fluctuations, geographic location and more. If you absolutely must expedite your shipment, the cost of doing so may be expensive; we recommend having the funds for double your purchase price as a retainer.

What about Canada, Alaska and Hawaii? 

Answer: It depends on your specific location. You can find an estimated delivery time of each product in your shopping cart that’s specific to your location. Delivering to remote areas may take significantly longer and cost more because of delivery fees, brokerage fees and other applicable duties

Can I pick up my online order to save on the delivery and installation charges?

Answer: Yes, that option is available for Illinois residents. We don’t recommend it because some of our equipment is heavy and bulky, so it’s easier for you to have our trained professionals deliver and in some cases assemble it. If you live in Illinois, you can pick up the InMovement TreadMill Desk and Integrate Accessories for $150 per item. InMovement Standing Desks are not available for pick up. To coordinate your pick up at our Illinois warehouse, contact 844.646.6683 after placing your order. You’ll then be responsible for loading, transportation and assembly of your product.


When will I be charged?

Answer: All orders are charged once they ship from our warehouse. You’ll receive an email notifying you of when your order has shipped. If only part of your order ships, you will only be charged for that portion of the order. You will be charged for the remaining portion of your order when it ships.

Please note: If you are paying by debit card, the authorization will hold the funds immediately. If you are paying by 2 credit cards, you will be charged immediately instead of upon shipment as with 1 credit card. Maximum of 2 cards can be selected

Does InMovement provide financing or other payment options?

Answer: We do not provide financing options, however we do accept up to 2 credit cards for online purchases.

What if I don’t want to give my credit card information online?

Answer: You can order by phone at 844.636.6683. We accept Visa, MasterCard and American Express cards. We cannot accept Discover at this time.

How does InMovement charge sales tax on my order?

Answer: By law, merchants are required to collect sales taxes when the customer is in the same state or the merchant has substantial physical presence — which may also be defined by business activity, affiliation, or other kind of presence. Also, when the sales tax says, “estimated,” it means that we cannot predict changes that happen between the moment you place an order and the time of the credit card charge authorization. The amount appearing on your order as estimated sales tax might change from the sales tax ultimately charged.


Can I cancel my order?

Answer: Yes, you may cancel for a full refund if you cancel the order before it ships. If you cancel your order after it ships, your order is subject to a 20% restocking fee. The shipping charges are non-refundable.

Can I return my order? What if there’s something wrong upon installation?

Answer: Yes, you can return your order. If there’s a defect that makes your equipment inoperable, or if you are unsatisfied with your product for any reason, contact our customer service team at 844.636.6683 to discuss your return options within 30 days of delivery. Customers are responsible for costs associated with return shipping of non-defective items to our warehouse. In order to exchange or return all InMovement equipment you must send back the product in its original packaging. 


What’s included in the installation cost?

Answer: Our certified installation service assures that this process is seamless and hassle-free. You’ll receive email notifications during the progression of your shipment, and you’ll also be notified when your product reaches our installer. They will then call you to set up a time to assemble and install your equipment, and clean up any excess material — free of charge.

Will I be contacted prior to delivery?

Answer: Keep an eye out for email notifications alerting you to shipping progress. We will call you to schedule your installation date and time immediately after our installer receives your equipment at the warehouse.

What if I need service on my InMovement™ TreadMill Desk? Who do I call?

Answer: If you bought your TreadMill Desk from InMovement, then we’ll service it free of cost if it’s still under warranty. Call an InMovement representative at 844.646.6683 or send us an email at and reference your product serial number; we’ll help find the best solution for you. The warranty can only be applied to the original owner and is non-transferable. Also, the warranty is voided if you take your unit outside the U.S./Canada.



This InMovement commercial product (“Product”) is warranted to be free of all defects in material and workmanship.


The original purchaser or any person receiving a newly purchased Product as a gift from the original purchaser. Warranty will be voided on subsequent transfers. Warranty is valid in the United States of America and Canada.


The Elevate DeskTop DT2 is under warranty for 1 year from date of purchase.


If the Product or any warranted part must be returned to a service facility for repairs, InMovement will pay all shipping and insurance charges during the warranty period (within the Continental United States only). The purchaser is responsible for shipping and insurance charges after the warranty has expired.


We will ship to you any new or rebuilt replacement part or component, or, at our option, replace the Product. Such replacement parts are warranted for the remaining portion of the original warranty period.


Any failures or damage caused by unauthorized service, misuse, accident, negligence, improper assembly or installation, debris resulting from any construction activities in the Product’s environment, rust or corrosion as a result of the Product’s location, alterations or modifications without our written authorization or by failure on your part to use, operate and maintain the Product as set out in your User Manual (“Manual”). All terms of this warranty are void if this Product is moved beyond the borders of the United States of America and Canada. Terms are then subject to those provided by that country’s local authorized InMovement Representative.


Retain proof of purchase. Use, operate and maintain the Product as specified in the Manual; notify the place of purchase of any defect within 10 days after discovery of the defect; if instructed, return any defective part for replacement or, if necessary, the entire Product for repair. InMovement reserves the right to decide whether or not a product is to be returned for repair.


It is VERY IMPORTANT THAT YOU READ THE MANUAL before operating the Product.


Please retain your proof of purchase, such as your bill of sale or receipt.


Refer to page one of this manual for your local service contact information. Reference your name, address, part number and date code of your product. Part number and date code are shown on product label. They will tell you how to get a replacement part, or, if necessary, arrange for service where your Product is located.


THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ALL OTHER OBLIGATIONS OR LIABILITIES ON OUR PART. We neither assure nor authorize any person to assure for us any other obligation or liability concerning the sale of this Product. Under no circumstances shall we be liable under this warranty, or otherwise, for any damage to any person or property, including any lost profits or lost savings, for any special, indirect, secondary, incidental or consequential damages of any nature arising out of the use of or inability to use this Product. Some states do not allow the exclusion or limitation of implied warranties or of liability for incidental or consequential damages, so the above limitations or exclusions may not apply to you. Warranties may vary outside the U.S. Contact InMovement for details.


No one is authorized to change, modify or extend the terms of this limited warranty.


This warranty gives you specific legal rights and you may have other rights which vary from state to state

InMovement Elevate DT1, DT3 & DT4 Warranty

The InMovement® Elevate DT1, DT3 & DT4 will remain free of defects in material and workmanship for a period of five years from the date of receipt of the product, subject to any exclusions and limitations as set forth below.

Further Exclusions and Limitations

These warranties do not cover product abuse, modification and failure to adhere to product instructions, improper operations and/or misuse. InMovement is not responsible for damage arising from failure to follow instructions relating to the product’s intended use. InMovement is not responsible for injury or loss caused by or associated with the installation and/or use of equipment in any manner other than in strict conformance with the instructions set forth in its installation manuals, supplemental assembly and installation instruction sheets, technical bulletins and/or product literature. You will provide InMovement immediate written notice of any personal injury resulting from the use of InMovement products.

InMovement does not warrant damages or defects to the InMovement product under the following conditions: an Act of God, unauthorized service or repair of the InMovement products, damage from electrical power problems, usage of parts or components not supplied by InMovement, failure to follow product instructions and guidelines, unauthorized changes to the InMovement product, shipping damage (other than original shipment from InMovement), failure to perform preventative maintenance, or damage caused by peripherals or software or from other external sources.

Exclusive Remedy

Warranty Repair: In the event that any InMovement equipment becomes defective in material or workmanship during the warranty period, InMovement will determine with you if the product defect is covered under warranty. InMovement, at its sole discretion, may replace or repair the unit determined to be under warranty at a designated InMovement location or at your location. The labor costs associated with the repair of the product may be the responsibility of InMovement if determined to be under warranty. You must receive pre-approval by InMovement for the labor costs prior to repair or replacement of warranty products. You must contact InMovement to obtain a Return Material Authorization (RMA) number. An RMA number may be obtained by contacting InMovement Customer Care online or by telephone within your specific region. Contact information is available to you on the InMovement web site at Performance of any repair or replacement on product under warranty does not renew or extend the warranty period.

Non-Defective Products: You are notified if, after examining and testing a returned product, InMovement concludes that the product is not defective. The product is returned to you and you would be responsible for the freight charges associated with the return.

Warranty Disclaimer

Except as expressly set forth in this Limited Warranty and to the greatest extent allowed by law, InMovement makes no other representations, warranties or conditions, express or implied, including any implied representations, warranties or conditions of merchantability, fitness for a particular purpose, non-infringement, and non-interference. InMovement does not warrant that your use of the InMovement product will be uninterrupted or error free. Any implied warranties that may be imposed by law are limited in duration to the Limited Warranty period, to the greatest extent allowed by law. Some states or countries do not allow a limitation on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages for consumer products. In such states or countries, some exclusions or limitations of this Limited Warranty may not apply to you. This Limited Warranty is subject to change without notification.
InMovement devices are not intended to cure, treat, mitigate or prevent any disease.

Warranty Transferability

This Limited Warranty is available only to the original end consumer and is non-transferable. For this warranty to be valid, the InMovement product must have been purchased directly from an authorized distributor, reseller and/or authorized representative of InMovement.