InMovement FAQs
Have questions? You’re in the right place. We’ve gathered the most common questions people have about the Unsit™ Treadmill (and other products), along with troubleshooting information and shipping FAQs.
General Treadmill Questions
I already have a standing desk. Will the Unsit™ Treadmill fit?
The Unsit™ Treadmill is designed to fit under the most common standing desks. The Unsit™ is 39" wide, so make sure you have at least 40" of space between the two upright legs of your desk and that there are no crossbars below one foot off the floor.
Where will I sit?
How long can I use the Unsit™ Treadmill each day?
Is the Unsit™ Treadmill too short?
Is 2 mph really fast enough?
What kind of safety features does the Unsit™ Treadmill have?
How loud is the Unsit™ Treadmill?
Can I move the Unsit™ Treadmill on my own?
What's the warranty?
Troubleshooting
Adjusting the belt on the Unsit™ Treadmill
PLEASE NOTE: ADJUSTING THE TREADMILL BELT IMPROPERLY CAN REQUIRE A PAID TECHNICIAN TO FIX, OR CAN DAMAGE THE TREADMILL IN SOME CASES. ONLY ADJUST THE BELT IF ABSOLUTELY NECESSARY (when the belt is rubbing on either side)
The treadmill belt does not need to be adjusted straight from the factory. It's okay if the belt is off center.
If you do need to adjust the belt, follow the instructions on pages 23-24 of the Owner’s Manual. You will need the blue handled Allen key wrench that came with your treadmill. If you cannot find the blue handled Allen key wrench contact us for a replacement or use a 6mm Allen key wrench from any hardware store.
There is also a video showing how to adjust the belt on the Support page.
If necessary, an experienced treadmill technician can make this adjustment. Contact us at info@inmovement.com for a referral to a technician near you.
The treadmill belt won't go
The Treadmill belt won't go and the LED lights are not blinking
Calibrating the weight sensors
I hear a rubbing or scraping sound
I hear loud knocking noises
How can I get my Unsit™ Treadmill serviced, if needed?
Unsit™ Mobile App
What does the Unsit™ mobile app do?
The App tracks steps, distance, time, calories, standing time and "Total Unsit Time," which is the total time you walked and/or stood on the Unsit™ Treadmill.
The app runs on both Android tablets and phones and iOS iPhones but not iPads. Once connected, the app automatically sends data to your Apple Health and/or Fitbit account.
Simply download the Unsit™ App from the Apple App Store or Google Play , place your smartphone on your desk, launch the app and tap the "connect" button (Make sure your phone's Bluetooth is on).
The step count and distance recorded in the Unsit™ app doesn't match my Fitbit or Apple Health apps
Shipping & Handling
How is the Unsit™ Treadmill shipped?
The Unsit™ Treadmill ships on a pallet via motor freight (they are too big to ship with UPS or FedEx). We handle and ship the treadmills from our warehouse in Indianapolis. You will need to make an appointment with the freight carrier for delivery and have adequate help to move it in to your home or office. We can arrange for White Glove installation service where a qualified service provider will deliver and install your treadmill and/or desk.
You'll find more detailed shipping information on our product pages under "Shipping & Returns"